Whitepaper: PowerApps canvas app coding.Blog post: PowerApps coding standards and guidelines.If you experience a reset, contact your app developer, and point them to this topic.įor more information for developers, see: When you create a canvas or model-driven app, remember to optimize the app to run on the lowest-specification device that your end-users will use. Power Apps mobile is designed to run on a wide range of devices, including low-end devices with limited resources. This is similar to when you visit a large complex webpage, and the web browser suspends the page because it is consuming too much power. If the app uses more resources than are available on your device, the app will reset. When you run a canvas or model-driven app on Power Apps mobile it can reset if the app is using too many resources. For more information, see Pin an app to the home screen App resets when running it on Power Apps mobile IOS 13: You can still use the Safari browser to pin an app to the Home screen.
For more information, see Use Siri Shortcuts (iOS 14 or later). You need to use the Siri Shortcuts app to pin an app to the Home screen. IOS device running iOS 14: The Safari browser no longer supports the Pin to Home functionality for Power Apps mobile. To resolve connection related issues, ensure you remain connected to the internet while the app list is fully downloaded. When you come back online after a period of being offline.When you pull down to refresh the app list.It's the first time you're signing in to the mobile app.This can happen in any of the following scenarios: The app list in the Power Apps mobile app may appear empty when you lose internet connection before the app list has completely downloaded. If you still can't sign in, then email us at and include your device make and model, session ID, and provide the exact error message that you get.
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Install Microsoft Authenticator again and add your back up accounts again.For more info, see Back up and recover account credentials using the Microsoft Authenticator app Back up your Microsoft Authenticator accounts.If the issue is still not fixed, then try these steps: Set the toggle switch to ON for the authenticator app.Go to Settings > More Settings > Applications > Autostart.To allow the Power Apps mobile app to launch the app. On the Manage manually screen ensure that Secondary launch / Can be launched by other apps is enabled. Under Manage automatically, on the authenticator app set the toggle switch to OFF. If you don’t see the App launch menu option, then look for one of the following menu options: The App launch menu can have different names depending on the model and the operating version of your mobile device. Once you have the correct authentication app, then follow the steps below. If you're not sure, ask your IT department or help desk which authentication app to use. Your company may use a third-party authentication app. Microsoft authentication apps are Authenticator and Company Portal. However, your device setup is blocking Power Apps mobile from launching the authentication app that's installed on your device. If you get this error messages, it means your company's IT department requires Microsoft Intune or an authentication app to sign in securely. Open Power Apps mobile and then sign in.Įrror: Your device configuration is preventing sign in.Reinstall the Microsoft Authenticator app and add your back up account.Uninstall the Microsoft Authenticator app.For more information, see Back up and recover account credentials using the Microsoft Authenticator app Back up your Microsoft Authenticator account.
If you already have the Microsoft Authenticator app installed and you're having sign in issues, then try these steps:
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If you don’t have the Microsoft Authenticator app, download the app from the App Store or Play Store and then sign in to Power Apps mobile again. You are unable to sign in due to issues with the Microsoft Authenticator app. If you are having an issue with Power Apps for iOS or Android and you don’t find a solution on this page, please send a description of your issue with a screenshot and session ID to Comments on this page are not received by the support team.” Error: There was a problem signing you in
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